Last updated: January 2025

Introduction

JE Clinic ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

Information You Provide

When you contact us or book a consultation, we may collect:

Name and contact details (email, phone number, address)
Medical history relevant to treatment
Treatment preferences and concerns
Payment information
Photographs (with your consent, for treatment planning)

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring website
Device information

How We Use Your Information

We use your personal information to:

Provide consultations and treatments
Communicate with you about appointments and aftercare
Maintain accurate medical records
Process payments
Improve our services
Comply with legal and regulatory requirements

Medical Records

As a healthcare provider, we are required to maintain accurate medical records. Your treatment records are kept securely and confidentially in accordance with medical record-keeping requirements. These records are retained for the legally required period.

Legal Basis for Processing

We process your personal data on the following bases:

Contract: To provide treatments and services you have requested
Legal obligation: To comply with healthcare regulations and record-keeping requirements
Legitimate interests: To improve our services and communicate with you
Consent: Where you have given explicit consent for specific purposes

Data Sharing

We do not sell your personal information. We may share data with:

Healthcare professionals involved in your care (with your consent)
Regulatory bodies where required by law
Service providers who assist with our operations (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under data protection law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal retention requirements)
Object to certain processing
Request data portability
Withdraw consent at any time

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

Types of Cookies We Use

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our site
Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

JE Clinic
North Lodge Court
South Horrington Village
Wells, Somerset BA5 3DZ
Email: info@jeclinic.co.uk

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